Privacy Policy
Your privacy matters. Here's how we protect your information.
Last updated: 9/2/2025
Our commitment
Bisame is committed to protecting your privacy and the privacy of your family. This policy explains how we collect, use, and protect your information when you use our platform.
We believe transparency is essential when it comes to your data. You have the right to know what information we collect and how we use it to help parents find the right sports clubs.
Information we collect
Account information
When you create an account, we collect your email address and name. This helps us personalize your experience and send important updates about clubs you're interested in.
Search and usage data
We track your searches and club views to improve our recommendations and help you find relevant clubs faster. This data is anonymized and used only to enhance our service.
Contact information
When you contact us through our forms, we collect your name, email, and message content to respond to your inquiry and provide customer support.
Club information
We research and compile sports club information from publicly available sources, websites, and other resources. We do not collect personal information from clubs, but we may gather publicly listed contact details and program information.
Review privacy protection
We take reviewer privacy seriously. Here's exactly what we share and what we don't:
Example: If "Sarah Johnson" writes a review, only "Sarah" will be displayed publicly. No clubs or other users will have access to any additional personal information.
How we use your information
Improve our service
We analyze search patterns and user behavior to make our club directory more helpful and accurate.
Personalized recommendations
We use your search history and preferences to suggest clubs that might be a good fit for your family.
Communication
We may send you updates about clubs you've shown interest in or important service announcements.
Safety and security
We monitor for suspicious activity to protect our platform and users from fraud or abuse.
Information sharing
We do not sell your data
We never sell, rent, or lease your personal information to third parties. Your data is not a commodity to us – it's information you've trusted us to protect.
Limited sharing occurs only when:
Data security
We use industry-standard security measures to protect your information, including encryption for data transmission and secure storage systems.
While no system is 100% secure, we continuously monitor and update our security practices to protect against unauthorized access, alteration, or destruction of your data.
Your rights
Access your data
Request a copy of all personal information we have about you.
Update information
Correct or update any inaccurate personal information.
Delete your account
Request deletion of your account and associated data.
Remove reviews
Request removal of any reviews you've written.
To exercise any of these rights, contact us at privacy@bisame.com and we'll respond within 30 days.
Children's privacy
Our service is designed for parents and guardians looking for sports clubs. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
Policy updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We'll notify you of any significant changes by email or through our platform.
Your continued use of Bisame after any updates indicates your acceptance of the revised policy.
Questions about privacy?
If you have any questions about this privacy policy or how we handle your information, we're here to help.